Pricing and Operational Performance in Discretionary Services

Service and Price Competition When Customers Are Naive

(2012) Li Li et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Design and Analysis of Diagnostic Service Centers

(2010) Xiaofang Wang et al.   MANAGEMENT SCIENCE

Contracting for Collaborative Services

(2010) Guillaume Roels et al.   MANAGEMENT SCIENCE

Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services

(2010) Krishnan S. Anand et al.   MANAGEMENT SCIENCE

Static and Dynamic Pricing of Excess Capacity in a Make-to-Order Environment

(2009) Joseph M. Hall et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Queuing for Expert Services

(2008) Laurens G. Debo et al.   MANAGEMENT SCIENCE

Call Center Outsourcing: Coordinating Staffing Level and Service Quality

(2008) Z. Justin Ren et al.   MANAGEMENT SCIENCE