Optimal service contract under cost information symmetry/asymmetry

Outsourcing Competition and Information Sharing with Asymmetrically Informed Suppliers

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Fresh-product supply chain management with logistics outsourcing

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Competition and contracting in service industries

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Design of Extended Warranties in Supply Chains under Additive Demand

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After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?

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Contracting for Collaborative Services

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Optimization and Coordination of Fresh Product Supply Chains with Freshness-Keeping Effort

(2009) Xiaoqiang Cai et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Contracting and Information Sharing Under Supply Chain Competition

(2008) Albert Y. Ha et al.   MANAGEMENT SCIENCE

Call Center Outsourcing Contract Analysis and Choice

(2008) O. Zeynep Akşin et al.   MANAGEMENT SCIENCE

Call Center Outsourcing: Coordinating Staffing Level and Service Quality

(2008) Z. Justin Ren et al.   MANAGEMENT SCIENCE

Service Coproduction with Information Stickiness and Incomplete Contracts: Implications for Consulting Services Design

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