Call Center Outsourcing: Coordinating Staffing Level and Service Quality

Published 2008 View Full Article

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Title
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
Authors
Keywords
-
Journal
MANAGEMENT SCIENCE
Volume 54, Issue 2, Pages 369-383
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Online
2008-02-13
DOI
10.1287/mnsc.1070.0820

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