Frontline employee expectations on working with physical robots in retailing

To serve and protect: a typology of service robots and their role in physically safe services

(2022) Jeroen Schepers et al.   Journal of Service Management

From stopping to shopping: An observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers

(2021) Malaika Brengman et al.   JOURNAL OF BUSINESS RESEARCH

Service Research Priorities: Managing and Delivering Service in Turbulent Times

(2021) Amy L. Ostrom et al.   JOURNAL OF SERVICE RESEARCH

Value co-creation activities in retail ecosystems: well-being consequences

(2021) Pilar Gardiazabal et al.   Journal of Services Marketing

In or out? A field observational study on the placement of entertaining robots in retailing

(2021) Laurens De Gauquier et al.   International Journal of Retail & Distribution Management

Service transformation: How can it be achieved?

(2021) Jay Kandampully et al.   JOURNAL OF BUSINESS RESEARCH

“My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots

(2021) Stefanie Paluch et al.   Journal of Service Management

Investigating the relationships among teachers’ motivational beliefs, motivational regulation, and their learning engagement in online professional learning communities

(2019) Si Zhang et al.   COMPUTERS & EDUCATION

The Role of Job Demands–Resources (JDR) between Service Workers’ Emotional Labor and Burnout: New Directions for Labor Policy at Local Government

(2018) Sunhee Kim et al.   International Journal of Environmental Research and Public Health

Social Acceptance of Robots in Different Occupational Fields: A Systematic Literature Review

(2017) Nina Savela et al.   International Journal of Social Robotics

Social Robots: Views of Staff of a Disability Service Organization

(2014) Gregor Wolbring et al.   International Journal of Social Robotics

Changes in end-user satisfaction with Computerized Provider Order Entry over time among nurses and providers in intensive care units

(2012) Peter L T Hoonakker et al.   JOURNAL OF THE AMERICAN MEDICAL INFORMATICS ASSOCIATION