Service Research Priorities: Managing and Delivering Service in Turbulent Times

Smart City Operations: Modeling Challenges and Opportunities

(2020) Sameer Hasija et al.   M&SOM-Manufacturing & Service Operations Management

Role of resource flexibility and responsive pricing in mitigating the uncertainties in production systems

(2020) Sharethram Hariharan et al.   EUROPEAN JOURNAL OF OPERATIONAL RESEARCH

Health-protective behaviour, social media usage and conspiracy belief during the COVID-19 public health emergency

(2020) Daniel Allington et al.   PSYCHOLOGICAL MEDICINE

Humanitarian Operations: A World of Opportunity for Relevant and Impactful Research

(2019) Maria Besiou et al.   M&SOM-Manufacturing & Service Operations Management

How to Perform an Ethical Risk Analysis (eRA)

(2018) Sven Ove Hansson   RISK ANALYSIS

Creating Reciprocal Value Through Operational Transparency

(2017) Ryan W. Buell et al.   MANAGEMENT SCIENCE

Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud

(2016) Michael Luca et al.   MANAGEMENT SCIENCE

Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing

(2015) Yaşar Levent Koçağa et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Targeted Marketing and Public Health

(2010) Sonya A. Grier et al.   Annual Review of Public Health

Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services

(2010) Krishnan S. Anand et al.   MANAGEMENT SCIENCE

Understanding the appeal of user‐generated media: a uses and gratification perspective

(2009) Guosong Shao   Internet Research