Service quality estimation and improvement plan of bus Service: A perception and expectation based analysis

Spatial and temporal variation of user satisfaction in public transport systems

(2022) Eneko Echaniz et al.   Transport Policy

Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country

(2020) Javad Esmailpour et al.   TRANSPORTATION RESEARCH PART A-POLICY AND PRACTICE

Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation

(2015) Juan de Oña et al.   TRANSPORTATION

Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches

(2015) Juan de Oña et al.   TRANSPORTATION SCIENCE

Sustainable Urban Transport in the Developing World: Beyond Megacities

(2015) Dorina Pojani et al.   Sustainability

Impact of perceptions of bus service performance on mode choice preference

(2015) Xiaojian Hu et al.   Advances in Mechanical Engineering

Interurban bus service quality from the users' viewpoint

(2013) Marta Rojo et al.   TRANSPORTATION PLANNING AND TECHNOLOGY

Attribute-based perceptual mapping using discriminant analysis in a public sector passenger bus transport company: A case study

(2012) M. Vetrivel Sezhian et al.   JOURNAL OF ADVANCED TRANSPORTATION

How Do People Perceive Service Attributes at Transit Facilities?

(2012) Hiroyuki Iseki et al.   TRANSPORTATION RESEARCH RECORD

Importance of traveler attitudes in the choice of public transportation to work: findings from the Regional Transportation Authority Attitudinal Survey

(2011) Yasasvi Popuri et al.   TRANSPORTATION