Artificial intelligence humor in service recovery

Teddy-bear effect in service recovery

(2022) Biqiang Liu et al.   ANNALS OF TOURISM RESEARCH

No laughing matter, or a secret weapon? Exploring the effect of humor in service failure situations

(2021) Sarah Kobel et al.   JOURNAL OF BUSINESS RESEARCH

Impact of anthropomorphic features of artificially intelligent service robots on consumer acceptance: moderating role of sense of humor

(2021) Mengying Zhang et al.   International Journal of Contemporary Hospitality Management

The psychology of frustration: Appraisals, outcomes, and service recovery

(2021) Helena V. González‐Gómez et al.   PSYCHOLOGY & MARKETING

Artificial intelligence acceptance in services: connecting with Generation Z

(2021) Vanja Vitezić et al.   SERVICE INDUSTRIES JOURNAL

Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention

(2021) Xingyang Lv et al.   COMPUTERS IN HUMAN BEHAVIOR

The influence of humor in advertising: Explaining the effects of humor in two‐sided messsages

(2021) Martin Eisend   PSYCHOLOGY & MARKETING

Mitigating the negative effects of service failure through customer identification

(2021) Jiaqi (Flora) Song et al.   PSYCHOLOGY & MARKETING

The interplay of hedonic trend and time pressure in the evaluation of multi-episode tour experiences

(2021) Alessandro M. Peluso et al.   TOURISM MANAGEMENT

Artificial Intelligence in FinTech: understanding robo-advisors adoption among customers

(2019) Daniel Belanche et al.   INDUSTRIAL MANAGEMENT & DATA SYSTEMS

Making Social Robots More Attractive: The Effects of Voice Pitch, Humor and Empathy

(2013) Andreea Niculescu et al.   International Journal of Social Robotics