Choosing a package carrier during COVID-19 pandemic: An integration of pro-environmental planned behavior (PEPB) theory and service quality (SERVQUAL)
Published 2022 View Full Article
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Title
Choosing a package carrier during COVID-19 pandemic: An integration of pro-environmental planned behavior (PEPB) theory and service quality (SERVQUAL)
Authors
Keywords
Package delivery service, Pro-environmental activities, Intention to choose, PEPB, SERVQUAL
Journal
Journal of Cleaner Production
Volume 346, Issue -, Pages 131123
Publisher
Elsevier BV
Online
2022-03-07
DOI
10.1016/j.jclepro.2022.131123
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