How consumers value retailer's return policy leniency levers: An empirical investigation

How Does a Return Period Policy Change Affect Multichannel Retailer Profitability?

(2020) Necati Ertekin et al.   M&SOM-Manufacturing & Service Operations Management

Replication without repeating ourselves: Addressing the replication crisis in operations and supply chain management research

(2020) Mark Pagell   JOURNAL OF OPERATIONS MANAGEMENT

Consumer motivation for product disposal and its role in acquiring products for reuse

(2019) Dayna Simpson et al.   JOURNAL OF OPERATIONS MANAGEMENT

Taking stock of consumer returns: A review and classification of the literature

(2019) Huseyn Abdulla et al.   JOURNAL OF OPERATIONS MANAGEMENT

Attention by design: Using attention checks to detect inattentive respondents and improve data quality

(2017) James D. Abbey et al.   JOURNAL OF OPERATIONS MANAGEMENT

How much do online consumers really value free product returns? Evidence from eBay

(2017) Guangzhi Shang et al.   JOURNAL OF OPERATIONS MANAGEMENT

Optimal Retail Return Policies with Wardrobing

(2017) Guangzhi Shang et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques

(2017) MacKenzie et al.   MIS QUARTERLY

Theorizing, testing, and concluding for mediation in SCM research: Tutorial and procedural recommendations

(2014) M. Rungtusanatham et al.   JOURNAL OF OPERATIONS MANAGEMENT

The customer consequences of returns in online retailing: An empirical analysis

(2012) Stanley E. Griffis et al.   JOURNAL OF OPERATIONS MANAGEMENT

The Labor Illusion: How Operational Transparency Increases Perceived Value

(2011) Ryan W. Buell et al.   MANAGEMENT SCIENCE

Managing Consumer Returns in a Competitive Environment

(2011) Jeffrey D. Shulman et al.   MANAGEMENT SCIENCE

OR FORUM—The Evolution of Closed-Loop Supply Chain Research

(2009) V. Daniel R. Guide et al.   OPERATIONS RESEARCH

A Model of Consumer Inertia with Applications to Dynamic Pricing

(2009) Xuanming Su   PRODUCTION AND OPERATIONS MANAGEMENT

Optimal Pricing, Ordering, and Return Policies for Consumer Goods

(2009) Michael E. Ketzenberg et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Consumer Returns Policies and Supply Chain Performance

(2008) Xuanming Su   M&SOM-Manufacturing & Service Operations Management