Early mover advantage in e-commerce platforms with low entry barriers: The role of customer relationship management capabilities

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Title
Early mover advantage in e-commerce platforms with low entry barriers: The role of customer relationship management capabilities
Authors
Keywords
E-tailer, E-commerce platform, Early mover advantage, Customer relationship management (CRM) capability, Market performance
Journal
INFORMATION & MANAGEMENT
Volume 53, Issue 2, Pages 197-206
Publisher
Elsevier BV
Online
2015-10-18
DOI
10.1016/j.im.2015.09.011

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