Revealing the dual importance and Kano type of attributes through customer review analytics
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Title
Revealing the dual importance and Kano type of attributes through customer review analytics
Authors
Keywords
Online review, Analytics, Sentiment analysis, Kano model, Conjoint analysis, Hospitality industry
Journal
ADVANCED ENGINEERING INFORMATICS
Volume 51, Issue -, Pages 101533
Publisher
Elsevier BV
Online
2022-01-22
DOI
10.1016/j.aei.2022.101533
References
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