Mining customer requirements from online reviews: A product improvement perspective

Published 2016 View Full Article

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Title
Mining customer requirements from online reviews: A product improvement perspective
Authors
Keywords
Online review, Big data commerce, Product design, KANO, Conjoint analysis
Journal
INFORMATION & MANAGEMENT
Volume 53, Issue 8, Pages 951-963
Publisher
Elsevier BV
Online
2016-07-02
DOI
10.1016/j.im.2016.06.002

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