Airport service quality and passenger satisfaction: The impact of service failure on the likelihood of promoting an airport online

Published 2021 View Full Article

Authors

Keywords

Airport service quality, Service failure, Online ratings, Airport value chain, Passenger satisfaction

Journal

Research in Transportation Business and Management

Volume -, Issue -, Pages 100667

Publisher

Elsevier BV

Online

2021-06-04

DOI

10.1016/j.rtbm.2021.100667

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