Are frontline employees punching bags? The relationship between interpersonal workplace incivility and employee incivility toward customers

出版年份 2021 全文链接

标题

作者

关键词

Surface Acting, Emotional Exhaustion, Role Identity, Incivility Behavior

出版物

Volume 47, Issue -, Pages 377-388

出版商

Elsevier BV

发表日期

2021-04-26

DOI

10.1016/j.jhtm.2021.04.003

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