Hotel frontline service employees’ creativity and customer-oriented boundary-spanning behaviors: The effects of role stress and proactive personality

Published 2021 View Full Article

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Title
Hotel frontline service employees’ creativity and customer-oriented boundary-spanning behaviors: The effects of role stress and proactive personality
Authors
Keywords
Employee creativity, Role conflict, Role ambiguity, Proactive personality, Customer-oriented boundary spanning behaviors
Journal
Journal of Hospitality and Tourism Management
Volume 47, Issue -, Pages 422-430
Publisher
Elsevier BV
Online
2021-04-30
DOI
10.1016/j.jhtm.2021.04.015
References
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