JOURNAL OF SERVICE RESEARCH

Note: The following journal information is for reference only. Please check the journal website for updated information prior to submission.

Journal Title

J SERV RES-US

ISSN / eISSN

1094-6705 / 1552-7379

Subject Area

BUSINESS

CiteScore

17.20

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CiteScore Ranking

Category	Quartile	Rank
Social Sciences - Sociology and Political Science	Q1	#5/1415
Social Sciences - Organizational Behavior and Human Resource Management	Q1	#3/226
Social Sciences - Information Systems	Q1	#16/379

Web of Science Core Collection

Science Citation Index Expanded (SCIE)	Social Sciences Citation Index (SSCI)
-	Indexed

Category (Journal Citation Reports 2023)	Quartile
BUSINESS - SSCI	Q1

Publisher

SAGE

Annual Article Volume

Open Access

Sustainable Service: (2023) Timothy Keiningham, Lerzan Aksoy, Edward Malthouse

Despotic Leadership and Front-Line Employee Deviant Work Behaviors in Service Organizations: The Roles of Moral Disengagement and Moral Identity: (2023) Muhammad Waheed Akhtar, Thomas Garavan, Fauzia Syed, Chunhui Huo, Muzhar Javed, Fergal O’Brien

“We truly love what we do”: The Tribal Consumer Inside Passionate Service Employees: (2023) Ramona Riehle, Verena E. Wieser, Andrea Hemetsberger

The Influence of Corporate Social Responsibility on Stakeholders in Different Business Contexts: (2023) Tohid Ghanbarpour, Lawrence Crosby, Michael D. Johnson, Anders Gustafsson

Visual Aesthetic Quotient: Establishing the Effects of Computational Aesthetic Measures for Servicescape Design: (2023) Deepak S Kumar, Sunil Sahadev, Keyoor Purani

The Negative Effect of Name: Mentions of Frontline Service Employee Name Reduce Online Review Persuasiveness: (2023) Xinlan Li, Dong Hong Zhu, Yaping Chang

Improving Blood Donor Retention and Donor Relationships with Past Donation Use Appeals: (2023) Edlira Shehu, Besarta Veseli, Michel Clement, Karen Page Winterich

Reclaiming Healthcare’s Healing Mission for a Sustainable Future: (2023) Leonard L. Berry, Manjit S. Yadav, Michael K. Hole

A Systematic and Visual Overview of 25 Years of the Journal of Service Research: The Journey Continues: (2023) Martin Wetzels, Dhruv Grewal, Ruud Wetzels

Does the Label Fit the Channel? How “Bricks” and “Clicks” Influence Demand for Environmental and Social Sustainability Labels: (2023) Emelie Fröberg, Svetlana Kolesova, Sara Rosengren

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