Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis
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Title
Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis
Authors
Keywords
Voice shopping, Personality, Trust, Privacy, Prior experience, Customer experience, Smart speaker, Personalization, Artificial intelligence
Journal
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
Volume 58, Issue -, Pages 102309
Publisher
Elsevier BV
Online
2021-01-13
DOI
10.1016/j.ijinfomgt.2021.102309
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