Exploring healthcare/health-product ecommerce satisfaction: A text mining and machine learning application
Published 2020 View Full Article
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Title
Exploring healthcare/health-product ecommerce satisfaction: A text mining and machine learning application
Authors
Keywords
Health-product ecommerce, Text mining, Sentiment, Emotion, Customer satisfaction, Online reviews
Journal
JOURNAL OF BUSINESS RESEARCH
Volume 131, Issue -, Pages 815-825
Publisher
Elsevier BV
Online
2020-10-23
DOI
10.1016/j.jbusres.2020.10.043
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