Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents

Published 2019 View Full Article

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Title
Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents
Authors
Keywords
Text mining, Sentiment analysis, Emotions, Service evaluation, Recommendation
Journal
DECISION SUPPORT SYSTEMS
Volume 119, Issue -, Pages 14-22
Publisher
Elsevier BV
Online
2019-02-26
DOI
10.1016/j.dss.2019.02.008

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