Analyzing heterogeneity in passenger satisfaction, loyalty, and complaints with air-rail integrated services
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Title
Analyzing heterogeneity in passenger satisfaction, loyalty, and complaints with air-rail integrated services
Authors
Keywords
Passenger satisfaction, Passenger loyalty, Air-rail integrated services, Latent class clustering, Heterogeneity, Multi-group analysis
Journal
TRANSPORTATION RESEARCH PART D-TRANSPORT AND ENVIRONMENT
Volume 97, Issue -, Pages 102950
Publisher
Elsevier BV
Online
2021-07-01
DOI
10.1016/j.trd.2021.102950
References
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