Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution

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Title
Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution
Authors
Keywords
Customer satisfaction, Service quality, Public transport, Market segmentation, User profiles, Geographical variations
Journal
TRANSPORTATION RESEARCH PART A-POLICY AND PRACTICE
Volume 95, Issue -, Pages 64-84
Publisher
Elsevier BV
Online
2016-11-19
DOI
10.1016/j.tra.2016.11.011

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