Reconciling the effects of positive and negative electronic word of mouth: roles of confirmation bias and involvement

Attitude confidence and source credibility in information foraging with social tags

(2019) Stefan Schweiger et al.   PLoS One

Don't be so emotional! How tone of voice and service type affect the relationship between message valence and consumer responses to WOM in social media

(2017) Freya De Keyzer et al.   ONLINE INFORMATION REVIEW

Research Note: What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.com

(2017) Mudambi et al.   MIS QUARTERLY

Overcoming bias to learn about controversial topics

(2015) V. G. Vinod Vydiswaran et al.   Journal of the Association for Information Science and Technology

Belief dynamics in web search

(2014) Ryen W. White   Journal of the Association for Information Science and Technology

An examination of negative e-WOM adoption: Brand commitment as a moderator

(2013) Hsin Hsin Chang et al.   DECISION SUPPORT SYSTEMS

Effects of conflicting aggregated rating on eWOM review credibility and diagnosticity: The moderating role of review valence

(2012) Lingyun Qiu et al.   DECISION SUPPORT SYSTEMS

The impact of electronic word-of-mouth communication: A literature analysis and integrative model

(2012) Christy M.K. Cheung et al.   DECISION SUPPORT SYSTEMS

Preference-inconsistent recommendations: An effective approach for reducing confirmation bias and stimulating divergent thinking?

(2011) Christina Schwind et al.   COMPUTERS & EDUCATION

Feeling validated versus being correct: A meta-analysis of selective exposure to information.

(2009) William Hart et al.   PSYCHOLOGICAL BULLETIN