Mental models and expectation violations in conversational AI interactions
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Title
Mental models and expectation violations in conversational AI interactions
Authors
Keywords
Conversational AI, Chatbots, Conversational agents, Engagement
Journal
DECISION SUPPORT SYSTEMS
Volume -, Issue -, Pages 113515
Publisher
Elsevier BV
Online
2021-02-15
DOI
10.1016/j.dss.2021.113515
References
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