Mental models and expectation violations in conversational AI interactions

标题
Mental models and expectation violations in conversational AI interactions
作者
关键词
Conversational AI, Chatbots, Conversational agents, Engagement
出版物
DECISION SUPPORT SYSTEMS
Volume -, Issue -, Pages 113515
出版商
Elsevier BV
发表日期
2021-02-15
DOI
10.1016/j.dss.2021.113515

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