Using Kano model to differentiate between future vehicle-driving services

Published 2018 View Full Article

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Title
Using Kano model to differentiate between future vehicle-driving services
Authors
Keywords
Kano model, Feature, Customer satisfaction, Car steering wheel, Autonomous driving
Journal
INTERNATIONAL JOURNAL OF INDUSTRIAL ERGONOMICS
Volume 69, Issue -, Pages 142-152
Publisher
Elsevier BV
Online
2018-12-05
DOI
10.1016/j.ergon.2018.11.003

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