Overall patient satisfaction with hospitals: effects of patient-reported experiences and fulfilment of expectations

Published 2011 View Full Article

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Title
Overall patient satisfaction with hospitals: effects of patient-reported experiences and fulfilment of expectations
Authors
Keywords
-
Journal
BMJ Quality & Safety
Volume 21, Issue 1, Pages 39-46
Publisher
BMJ
Online
2011-08-27
DOI
10.1136/bmjqs-2011-000137

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