Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials

Published 2008 View Full Article

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Title
Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Authors
Keywords
-
Journal
OR SPECTRUM
Volume 32, Issue 1, Pages 109-134
Publisher
Springer Nature
Online
2008-07-08
DOI
10.1007/s00291-008-0141-8
References
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