Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach

Published 2007 View Full Article

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Title
Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach
Authors
Keywords
-
Journal
MANAGEMENT SCIENCE
Volume 54, Issue 2, Pages 266-278
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Online
2007-12-18
DOI
10.1287/mnsc.1070.0776

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