Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach

标题
Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach
作者
关键词
-
出版物
MANAGEMENT SCIENCE
Volume 54, Issue 2, Pages 266-278
出版商
Institute for Operations Research and the Management Sciences (INFORMS)
发表日期
2007-12-18
DOI
10.1287/mnsc.1070.0776

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