Service Channel Choice for Supply Chain: Who is Better Off by Undertaking the Service?

Advertising in Asymmetric Competing Supply Chains

(2013) Bin Liu et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Service and Price Competition When Customers Are Naive

(2012) Li Li et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Designing Service Level Contracts for Supply Chain Coordination

(2012) Marcel A. Sieke et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Design of Extended Warranties in Supply Chains under Additive Demand

(2011) Kunpeng Li et al.   PRODUCTION AND OPERATIONS MANAGEMENT

After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?

(2010) Hisashi Kurata et al.   INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS

Channel Conflict and Coordination in the E-Commerce Age

(2010) Andy A. Tsay et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Optimization and Coordination of Fresh Product Supply Chains with Freshness-Keeping Effort

(2009) Xiaoqiang Cai et al.   PRODUCTION AND OPERATIONS MANAGEMENT

Game theoretical perspectives on dual-channel supply chain competition with price discounts and pricing schemes

(2008) Gangshu (George) Cai et al.   INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS

Call Center Outsourcing Contracts Under Information Asymmetry

(2008) Sameer Hasija et al.   MANAGEMENT SCIENCE

Call Center Outsourcing Contract Analysis and Choice

(2008) O. Zeynep Akşin et al.   MANAGEMENT SCIENCE

Service-Level Agreements in Call Centers: Perils and Prescriptions

(2008) Joseph M. Milner et al.   MANAGEMENT SCIENCE

Call Center Outsourcing: Coordinating Staffing Level and Service Quality

(2008) Z. Justin Ren et al.   MANAGEMENT SCIENCE

Vertical cost information sharing in a supply chain with value-adding retailers

(2006) Dong-Qing Yao et al.   OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE