A critical evaluation of alternative methods and paradigms for conducting mediation analysis in operations management research

Using partial least squares in operations management research: A practical guideline and summary of past research

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Self-Service Operations at Retail Stores: The Role of Inter-Customer Interactions

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Offshoring Business Process Services and Governance Control Mechanisms: An Examination of Service Providers from India

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Enhancing effects of manufacturing flexibility through operational absorptive capacity and operational ambidexterity

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Complementary Drivers of New Product Development Performance: Cross-Functional Coordination, Information System Capability, and Intelligence Quality

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Performance Impacts of Strategy, Information Technology Applications, and Business Process Outsourcing in U.S. Manufacturing Plants

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Performance Metric Portfolios: A Framework and Empirical Analysis

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EMPLOYEE DEVELOPMENT: AN EXAMINATION OF SERVICE STRATEGY IN A HIGH-CONTACT SERVICE ENVIRONMENT

(2010) SUSAN MEYER GOLDSTEIN   PRODUCTION AND OPERATIONS MANAGEMENT

Managing Outsourced Software Projects: An Analysis of Project Performance and Customer Satisfaction

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Impacts of Information and Communication Technology Implementations on Employees' Jobs in Service Organizations in India: A Multi-Method Longitudinal Field Study

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The Roles of Worker Expertise, Information Sharing Quality, and Psychological Safety in Manufacturing Process Innovation: An Intellectual Capital Perspective

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An Exploratory Study of the Impact of e-Service Process on Online Customer Satisfaction

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