Do Incumbents Improve Service Quality in Response to Entry? Evidence from Airlines' On-Time Performance

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Title
Do Incumbents Improve Service Quality in Response to Entry? Evidence from Airlines' On-Time Performance
Authors
Keywords
-
Journal
MANAGEMENT SCIENCE
Volume 61, Issue 2, Pages 372-390
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Online
2014-07-18
DOI
10.1287/mnsc.2014.1918

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