What's the problem with patient experience feedback? A macro and micro understanding, based on findings from a three-site UK qualitative study

Can we fix the uber-complexities of healthcare?

(2017) Jeffrey Braithwaite et al.   JOURNAL OF THE ROYAL SOCIETY OF MEDICINE

How do hospital boards govern for quality improvement? A mixed methods study of 15 organisations in England

(2017) Lorelei Jones et al.   BMJ Quality & Safety

The use of patient feedback by hospital boards of directors: a qualitative study of two NHS hospitals in England

(2017) Robert Lee et al.   BMJ Quality & Safety

Can patient involvement improve patient safety? A cluster randomised control trial of the Patient Reporting and Action for a Safe Environment (PRASE) intervention

(2017) Rebecca Lawton et al.   BMJ Quality & Safety

The Patient Feedback Response Framework – Understanding why UK hospital staff find it difficult to make improvements based on patient feedback: A qualitative study

(2017) Laura Sheard et al.   SOCIAL SCIENCE & MEDICINE

The patient reporting and action for a safe environment (PRASE) intervention: a feasibility study

(2016) Jane K. O’Hara et al.   BMC HEALTH SERVICES RESEARCH

Can we use patient-reported feedback to drive change? The challenges of using patient-reported feedback and how they might be addressed

(2016) Kelsey Margaret Flott et al.   BMJ Quality & Safety

Systematic review of approaches to using patient experience data for quality improvement in healthcare settings

(2016) Helen Gleeson et al.   BMJ Open

Collecting data on patient experience is not enough: they must be used to improve care

(2014) A. Coulter et al.   BMJ-British Medical Journal

Facilitated patient experience feedback can improve nursing care: a pilot study for a phase III cluster randomised controlled trial

(2013) Rachel Reeves et al.   BMC HEALTH SERVICES RESEARCH

The patient satisfaction chasm: the gap between hospital management and frontline clinicians

(2012) Ronen Rozenblum et al.   BMJ Quality & Safety