The Patient Feedback Response Framework – Understanding why UK hospital staff find it difficult to make improvements based on patient feedback: A qualitative study

Title
The Patient Feedback Response Framework – Understanding why UK hospital staff find it difficult to make improvements based on patient feedback: A qualitative study
Authors
Keywords
United Kingdom, Patient feedback, Patient experience, Patient safety, Qualitative research, Health services organisations, Health services research
Journal
SOCIAL SCIENCE & MEDICINE
Volume 178, Issue -, Pages 19-27
Publisher
Elsevier BV
Online
2017-02-04
DOI
10.1016/j.socscimed.2017.02.005

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