Mapping the electronic word-of-mouth (eWOM) research: A systematic review and bibliometric analysis
出版年份 2021 全文链接
标题
Mapping the electronic word-of-mouth (eWOM) research: A systematic review and bibliometric analysis
作者
关键词
Electronic word of mouth, Bibliometric analysis, Service recovery, Social media, Systmetic review
出版物
JOURNAL OF BUSINESS RESEARCH
Volume 135, Issue -, Pages 758-773
出版商
Elsevier BV
发表日期
2021-07-16
DOI
10.1016/j.jbusres.2021.07.015
参考文献
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