Journal
FAMILY PRACTICE
Volume 27, Issue 2, Pages 171-178Publisher
OXFORD UNIV PRESS
DOI: 10.1093/fampra/cmp099
Keywords
Continuity of patient care; patient satisfaction; primary health care
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Objective. To assess the current evidence on the relationship between continuity and patient satisfaction. Methods. Systematic review of studies of adults in general, family, or internal medicine practices with ongoing, direct, face-to-face contact with their physician. Measures of the relationship between continuity and patient satisfaction were examined. Results. A MEDLINE search covering 1984-2007 and a Cumulative Index to Nursing and Allied Health Literature search covering 1981-2007 identified 263 relevant studies and 12 studies met inclusion criteria. There were 12 different continuity measures and 9 different satisfaction measures. Conclusions. Continuity has a variable effect on patient satisfaction.
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