A causal and effect decision making model of service quality expectation using grey-fuzzy DEMATEL approach

Published 2008 View Full Article

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Title
A causal and effect decision making model of service quality expectation using grey-fuzzy DEMATEL approach
Authors
Keywords
-
Journal
EXPERT SYSTEMS WITH APPLICATIONS
Volume 36, Issue 4, Pages 7738-7748
Publisher
Elsevier BV
Online
2008-09-20
DOI
10.1016/j.eswa.2008.09.011

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