Article
Psychology, Multidisciplinary
Shuilin Chen, Jianguo Zheng
Summary: This study explores the impact of organizational learning and dynamic capability on organizational performance in human resource service enterprises. The findings indicate that organizational learning positively influences resource integration and reconfiguration capabilities, which in turn positively influence organizational performance. The study also reveals that resource integration and reconfiguration capabilities partially mediate the relationship between organizational learning and performance. Additionally, technology and market environments positively moderate the relationship between resource capabilities and performance in human resource service enterprises.
FRONTIERS IN PSYCHOLOGY
(2022)
Article
Business
Md Afnan Hossain, Raj Agnihotri, Md Rifayat Islam Rushan, Muhammad Sabbir Rahman, Sumaiya Farhana Sumi
Summary: Data-driven analytics and artificial intelligence are crucial in industrial marketing management for sustaining competitive advantage and navigating data-rich business environments. The research highlights the importance of marketing analytics capability in sensing, seizing, and reconfiguring markets, with even greater impact when combined with AI. These findings reveal a new avenue for academic exploration in marketing analytics and AI.
INDUSTRIAL MARKETING MANAGEMENT
(2022)
Article
Social Sciences, Interdisciplinary
Bilal Ahmad, Da Liu, Mirza Huzaifa Asif, Muhammad Ashfaq, Muhammad Irfan
Summary: The study highlights the significant association between opening leader behavior and service recovery performance, while closing leader behavior is not significantly related to service recovery performance. Both opening and closing leader behaviors play a positive and significant role in service innovation capability, which in turn is positively related to value-based selling, adaptive selling, and service recovery performance. The study also contributes to existing research by exploring the mediation effect of service innovation capability between opening leader behavior and service recovery performance linkage.
Article
Business
Argha Sen, Alok Kumar, Vivek Dubey, Aditya Gupta
Summary: This paper examines the impact of platform governance on sellers' performance in two-sided B2B electronic markets. It finds that both monitoring and procedural fairness increase seller performance, with self-participation promoting fairness and investments exhibiting an opposite effect on monitoring. The findings suggest different process-structure constellations for enhancing the performance of platform participants.
JOURNAL OF BUSINESS RESEARCH
(2023)
Review
Engineering, Industrial
Shahriar Akter, Md Afnan Hossain, Shahriar Sajib, Saida Sultana, Mahfuzur Rahman, Demetris Vrontis, Grace McCarthy
Summary: Artificial intelligence (AI)-powered service innovation has become crucial for firms' success in the Fourth Industrial Revolution. However, existing studies lack a conceptual framework for the strategic management of AI-powered service innovation capability in dynamic markets. This study synthesizes current knowledge, proposes a framework, and develops an agenda to advance our understanding. The findings highlight the importance of AI-market capability, AI-infrastructure capability, and AI-management capability in forming AI-powered service innovation capability, which is essential for organizational agility and competitive advantage.
Article
Green & Sustainable Science & Technology
Altaf Hussain, Muhammad Khan, Dilshodjon Alidjonovich Rakhmonov, Zokir Toshtemirovich Mamadiyarov, Mohichexra Turobjonovna Kurbonbekova, Muxlisa Qodirjon Kizi Mahmudova
Summary: This article investigates the expansion of organizational learning capabilities (OLC) and its impact on the relationship between training and development and organizational performance. The study also explores the correlation between OLC and organizational performance, providing insights into different understandings of organizational success. Data from five service industries in KP, Pakistan were collected and analyzed using quantitative methods. The findings highlight the importance of OLC in enhancing organizational performance in today's challenging economic environment. This study contributes to the literature by shedding light on the relationship between training and development, OLC, and organizational performance in the service sector of KP, Pakistan.
Article
Business
Jared M. Hansen, Bochra Idris, George Saridakis
Summary: Expanding on organizational learning theory and ambidextrous theory, this research examines the differences in connections between B2B SMEs engaging in customer facing (product and service) innovations and those engaging in process innovations, along with organizational capability generation and future focus on innovations or investing in facilities and machinery. It also investigates the impact of major obstacles in financing and/or competition on these elements for the companies. Survey data from 1405 B2B SME leaders in the U.K. suggest that certain elements improve capabilities and focus, while other combinations hinder them.
INDUSTRIAL MARKETING MANAGEMENT
(2023)
Article
Business
Sang-Lin Han, Jong Won Lee
Summary: This study aims to understand how Corporate Social Responsibility influences the quality of business relationships in the business-to-business market. By discerning two dimensions of firms' CSR activities and investigating the impact on business relationship development and customer trust, the study provides insights into the CSR model in the B2B context.
INDUSTRIAL MARKETING MANAGEMENT
(2021)
Review
Business
Nadia Pomirleanu, Brandon M. Gustafson, Janell Townsend
Summary: Organizational climate is a concept of interest to both practitioners and academics. This study focuses on the role of organizational climate in B2B settings, examining six dimensions related to HR, service, relationships, coordination, environment, and exploration. The Exploration dimension is unique to B2B, and the study highlights emerging research on interactions and relationships.
INDUSTRIAL MARKETING MANAGEMENT
(2022)
Article
Management
Peng Shia
Summary: This paper compares the efficiency of different matchmaking strategies on online platforms and finds that the performance is influenced by the ease of describing agents' preferences. According to the analysis based on information theory, each strategy can provide near-optimal performance guarantees in markets with suitable characteristics, providing prescriptive insights for online platforms.
MANAGEMENT SCIENCE
(2023)
Article
Business
Paul Mensah Agyei, Franklyn Manu, Stanley Coffie
Summary: This study utilized interpretative phenomenology and purposive sampling to analyze data from 35 participants in the banking, insurance, and media industries, identifying positioning strategies in the B2B market and proposing a B2B service positioning framework.
INDUSTRIAL MARKETING MANAGEMENT
(2022)
Article
Management
Peng Shia
Summary: This paper compares different matchmaking strategies used by online platforms in terms of their efficiency, measured by the amount of communication needed to achieve a good market outcome. The study finds that the relative performance of these strategies depends on how easily the preferences of agents on each side of the market can be described. Based on information theory analysis, the paper provides prescriptive insights for online platforms, indicating that each matchmaking strategy can offer near-optimal performance guarantees in markets with suitable characteristics.
MANAGEMENT SCIENCE
(2023)
Article
Social Sciences, Interdisciplinary
Richard Amoako, Yuanchun Jiang, Michelle Frempomaa Frempong, Stephen Tetteh, Stephen Sarfo Adu-Yeboah
Summary: The advancement in information technology has revolutionized the business environment, especially in the retail and entertainment industries. This study investigates the impact of organizational leadership, structure, and employee technological capabilities on the successful implementation of e-HRM system, and finds that organizational structure and employee technological competence have a significant positive influence on its success, while organizational leadership does not. However, internal marketing plays a critical role in aligning organizational goals, employee capabilities, and expectations.
Article
Business
Huanli Li, Yun Wu, Dongmei Cao, Yichuan Wang
Summary: The study found that organizations focused on digital transformation are more likely to enhance their information processing capacity and market agility through establishing a digital technology infrastructure, strengthening internal and external relationships, and aligning with business strategies.
JOURNAL OF BUSINESS RESEARCH
(2021)
Article
Health Care Sciences & Services
David M. Anderson, Kevin N. Griffith
Summary: A study found that most counties saw an increase in the number of insurers in the ACA Marketplaces from 2018 to 2021, leading to higher competition levels and potentially lower premiums. With the support of the Biden administration, the ACA individual health insurance market is likely to remain stable and profitable in the coming years.
