Shareholder value implications of service failures in triads: The case of customer information security breaches

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Title
Shareholder value implications of service failures in triads: The case of customer information security breaches
Authors
Keywords
Service triads, Service recovery, Information security breach, Shareholder value, Event study
Journal
JOURNAL OF OPERATIONS MANAGEMENT
Volume 35, Issue -, Pages 21-39
Publisher
Elsevier BV
Online
2014-10-15
DOI
10.1016/j.jom.2014.10.003

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