Analysing complaint intentions in online shopping: the antecedents of justice and technology use and the mediator of customer satisfaction

User satisfaction affecting the acceptance of an e-learning platform as a mean for the development of the human capital

(2011) Guendalina Capece et al.   BEHAVIOUR & INFORMATION TECHNOLOGY

Antecedents of information systems user behaviour – extended expectation-confirmation model

(2011) Semina Halilovic et al.   BEHAVIOUR & INFORMATION TECHNOLOGY

The adoption of mobile healthcare by hospital's professionals: An integrative perspective

(2011) Ing-Long Wu et al.   DECISION SUPPORT SYSTEMS

What makes online community members commit? A social exchange perspective

(2010) Byoungho Jin et al.   BEHAVIOUR & INFORMATION TECHNOLOGY

Lower bounds on sample size in structural equation modeling

(2010) J. Christopher Westland   Electronic Commerce Research and Applications

Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model

(2010) Cristiane Pizzutti et al.   INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE

Understanding customers' loyalty intentions towards online shopping: an integration of technology acceptance model and fairness theory

(2009) Chao-Min Chiu et al.   BEHAVIOUR & INFORMATION TECHNOLOGY

Understanding consumer intention in online shopping: a respecification and validation of the DeLone and McLean model

(2009) Chien-Wen David Chen et al.   BEHAVIOUR & INFORMATION TECHNOLOGY

Attaining superior complaint resolution

(2009) Sridhar R. Papagari Sangareddy et al.   COMMUNICATIONS OF THE ACM

Post-Adoption Behaviors of E-Service Customers: The Interplay of Cognition and Emotion

(2008) Sophea Chea et al.   INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE

Factors influencing online auction repurchase intention

(2008) Chia‐Hui Yen et al.   Internet Research

In Justice We Trust: Predicting User Acceptance of E-Customer Services

(2008) Ofir Turel et al.   JOURNAL OF MANAGEMENT INFORMATION SYSTEMS