Investigating memory constraints on recall of options in interactive voice response system messages

Published 2011 View Full Article

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Title
Investigating memory constraints on recall of options in interactive voice response system messages
Authors
Keywords
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Journal
BEHAVIOUR & INFORMATION TECHNOLOGY
Volume 32, Issue 2, Pages 106-116
Publisher
Informa UK Limited
Online
2011-02-23
DOI
10.1080/0144929x.2011.563800
References
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