Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector

Published 2012 View Full Article

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Title
Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector
Authors
Keywords
Efficiency evaluation, Banking sector, Data envelopment analysis, Customer satisfaction, Business performance, Employee appraisal
Journal
ANNALS OF OPERATIONS RESEARCH
Volume 205, Issue 1, Pages 5-27
Publisher
Springer Nature
Online
2012-08-30
DOI
10.1007/s10479-012-1206-2
References
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