Forecasting time series of inhomogeneous Poisson processes with application to call center workforce management

Published 2008 View Full Article

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Title
Forecasting time series of inhomogeneous Poisson processes with application to call center workforce management
Authors
Keywords
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Journal
Annals of Applied Statistics
Volume 2, Issue 2, Pages 601-623
Publisher
Institute of Mathematical Statistics
Online
2008-07-04
DOI
10.1214/08-aoas164

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