Article
Management
Tabea Ramirez Hernandez, Melanie E. Kreye
Summary: This study investigates the impact of different supplier co-creation modes (OI and OD) on the importance of uncertainty in engineering service (ES) development. Findings suggest that technical, relational, and resource uncertainty have varying levels of importance depending on the co-creation mode, indicating that supplier co-creation can reallocate uncertainty.
JOURNAL OF SERVICE MANAGEMENT
(2021)
Article
Social Sciences, Interdisciplinary
Felicitas Evangelista, Maria Estela Varua, Vivienne Saverimuttu, Rina Datt, Hugh Pattinson, Karina Wardle, Anna Evangelista
Summary: The study focuses on service co-creation in the sharing economy, specifically the role of platform operators in mediating the relationship between customers and service providers. The results provide empirical evidence for the impact of service co-creation on customer satisfaction, offering insights for theory development and platform operators.
Article
Environmental Sciences
Adria Rubio-Martin, Maria Manez-Costa, Manuel Pulido-Velazquez, Alberto Garcia-Prats, Louis Celliers, Ferran Llario, Javier Macian
Summary: Climate services are tools or products to support climate-informed decision making for adaptation to climate change. The market is mainly dominated by public institutions, but efforts have been made to increase private enterprise involvement. The business model perspective is proposed to drive market growth, yet there is a lack of structured knowledge on approaching climate service design and development from a business model standpoint.
Article
Business
Gurjeet Kaur Sahi, Rita Devi, Mahesh C. Gupta, T. C. E. Cheng
Summary: This study examines the impact of value co-creation on consumers' need for differentiated products and finds that value co-creation not only increases consumers' demand for differentiated products, but also results in negative word-of-mouth. This poses a significant challenge for micro and small businesses in emerging economies.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2022)
Article
Business
Ali Hussain, Muhammad Farrukh Abid, Amjad Shamim, Ding Hooi Ting, Md Abu Toha
Summary: This article covers research on customer market construction, co-creative service design, co-creation value, and other fields. The focus of the research includes consumer behavior, services marketing, and customer co-creation experience. The authors explore the importance and development trends of these areas through empirical studies and literature reviews.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2023)
Article
Multidisciplinary Sciences
Udo Rainer Gottlieb, Amanda Beatson, Marianella Chamorro-Koc, Brett Camilleri
Summary: This paper explores the role of the meal-kit industry in enhancing food well-being among consumers, through investigating stages in food preparation and consumption routines and their relationship to components of food well-being. Using service design tools and interviews, the study reveals how multi-actor interactions in the meal-kit industry contribute to emotional, social, and cognitive benefits, ultimately impacting food well-being.
Article
Management
Paula Rossi, Sanna Tuurnas
Summary: This article proposes a framework of complex public service systems for understanding public service management based on approaches of PSL, service ecosystems, complexity and conflicts. Conflicts are identified as drivers of service systems transformation, fostering understanding of value co-creation and underlying challenges. Empirical study revealed that conflicts among organizational actors impact understanding of service users' needs, value, roles of actors, and service system transformation in multi-actor, complex, and overlapping service systems.
PUBLIC MANAGEMENT REVIEW
(2021)
Article
Environmental Studies
Xavier Font, Rosa English, Alkmini Gkritzali, Wen (Stella) Tian
Summary: By applying a user-centred design methodology, we gained a deeper understanding of the sustainability value for travel agents, analyzed the failure of sustainability communications on online platforms, explored why agents exclude sustainability information during sales, and investigated opportunities for co-creating value.
TOURISM MANAGEMENT
(2021)
Article
Hospitality, Leisure, Sport & Tourism
Ioannis Assiouras, Niklas Vallstroem, George Skourtis, Dimitrios Buhalis
Summary: This paper explores the role of value propositions, practices, and institutions in the tourism ecosystem during COVID-19 and discusses value co-creation and co-destruction. The findings reveal that customers prioritize eudemonic well-being during service mega-disruptions and show sympathy for the well-being of tourism firms. However, customers expect reciprocity, honesty, transparency, and flexibility from tourism firms. The misalignment of practices and routines caused value co-destruction during the service mega-disruption of COVID-19. The paper suggests that value co-creation can be achieved when actors demonstrate altruism, solidarity, and shared intentions to protect the well-being of the ecosystem's actors.
ANNALS OF TOURISM RESEARCH
(2022)
Article
Hospitality, Leisure, Sport & Tourism
Ioannis Assiouras, Niklas Vallstrom, George Skourtis, Dimitrios Buhalis
Summary: This study investigates the principles and factors influencing interaction for resource integration during service mega-disruptions in the tourism ecosystem. The study reveals that following interaction principles such as willingness to exchange, access to information, dialogue, transparency, coordination, adaptation, and informed risk assessment leads to value co-creation, while failure to follow these principles can result in value no-creation or value co-destruction. The most critical factors influencing interaction for resource integration during mega-disruptions are traveler's safety needs, initiation of travel cancellation, sympathy, proactivity, omnichannel communication, effectiveness of technology and employees, and the number of involved actors.
CURRENT ISSUES IN TOURISM
(2023)
Article
Business
Thomas Schulz, Sina Zimmermann, Markus Boehm, Heiko Gewald, Helmut Krcmar
Summary: In recent years, there has been a shift from goods-dominant to service-dominant business logic, with companies like Daimler AG and the BMW Group providing services in addition to products. Despite the potential for smart mobility, services like the Reach Now app have relatively low user numbers.
TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE
(2021)
Article
Business
Clemens Hutzinger, Wolfgang J. Weitzl
Summary: This study reveals that brand advocates' responses directly influence pre-purchase brand attitudes, and consumer reactions play a significant role in consumer decision-making. After online complaints, consumer support can improve a company's image, while negative comments can harm it. Positive evaluations from consumers may bring additional positive effects.
JOURNAL OF BUSINESS RESEARCH
(2021)
Article
Hospitality, Leisure, Sport & Tourism
Prakash K. Chathoth, Gerardo R. Ungson
Summary: This paper aims to develop a conceptual framework for understanding the risks in co-creation services in high-contact service transactions. It focuses on agency costs, risk behavior, compensation structure, and information processing. After reviewing the literature extensively, propositions are proposed that relate an agent's risk behavior to information processing, compensation, and the propensity to engage in co-creation. The findings suggest that managing the agent's risk behavior and compensation structure can enhance information processing and motivate co-creation.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
(2023)
Article
Green & Sustainable Science & Technology
Flavio Tiago, Pedro Correia, Victor-Alexandru Briciu, Teresa Borges-Tiago
Summary: This study analyzed online brand image co-creation of volcanic tourism destinations in Iceland, the Azores, and the Canary Islands. The results showed significant differences in communication between the three destinations, with Iceland emphasizing geo elements in its communication, the Azores stakeholders sharing similar brand personality traits, and the Canary Islands having lower exploration and communication of geotourism as a destination offer.
Article
Business
Pei-Fang Hsu, Tuan Kellan Nguyen, Jou-Yu Huang
Summary: This study explores the impact of self-service technology on e-commerce firms, finding that customers may choose to co-create or co-destruct value while using self-service, which is crucial for companies to create value and recover from service failures.
ELECTRONIC COMMERCE RESEARCH AND APPLICATIONS
(2021)
Article
Oncology
Christina Wei, Manigandan S. Thyagiarajan, Linda P. Hunt, Julian P. H. Shield, Michael C. G. Stevens, Elizabeth C. Crowne
PEDIATRIC BLOOD & CANCER
(2015)
Article
Endocrinology & Metabolism
Christina Wei, Toby Candler, Nikki Davis, Ruth Elson, Nicola Crabtree, Michael Stevens, Elizabeth Crowne
HORMONE RESEARCH IN PAEDIATRICS
(2018)
Article
Oncology
Veronique Minard-Colin, David Walterhouse, Gianni Bisogno, Helene Martelli, James Anderson, David A. Rodeberg, Andrea Ferrari, Meriel Jenney, Suzanne Wolden, Gianluca De Salvo, Carola Arndt, Johannes H. M. Merks, Soledad Gallego, Dominique Schwob, Christine Haie-Meder, Christophe Bergeron, Michael C. G. Stevens, Odile Oberlin, Douglas Hawkins
PEDIATRIC BLOOD & CANCER
(2018)
Article
Oncology
R. M. Dommett, M. T. Redaniel, M. C. G. Stevens, W. Hamilton, R. M. Martin
BRITISH JOURNAL OF CANCER
(2012)
Article
Oncology
R. M. Dommett, M. T. Redaniel, M. C. G. Stevens, W. Hamilton, R. M. Martin
BRITISH JOURNAL OF CANCER
(2013)
Article
Primary Health Care
Rachel J. Dommett, Theresa Redaniel, Michael C. G. Stevens, Richard M. Martin, William Hamilton
BRITISH JOURNAL OF GENERAL PRACTICE
(2013)
Article
Endocrinology & Metabolism
Christina Wei, Manigandan Thyagiarajan, Linda Hunt, Rachel Cox, Karin Bradley, Ruth Elson, Julian Hamilton-Shield, Michael Stevens, Elizabeth Crowne
CLINICAL ENDOCRINOLOGY
(2015)
Article
Oncology
David A. Rodeberg, James R. Anderson, Carola A. Arndt, Fernando A. Ferrer, Richard Beverly Raney, Meriel E. Jenney, Ines B. Brecht, Ewa Koscielniak, Modesto Carli, Gianni Bisogno, Odile Oberlin, Annie Rey, Fred Ullrich, Michael C. G. Stevens, William H. Meyer
INTERNATIONAL JOURNAL OF CANCER
(2011)
Article
Medicine, General & Internal
Raoul C. Reulen, David L. Winter, Clare Frobisher, Emma R. Lancashire, Charles A. Stiller, Meriel E. Jenney, Roderick Skinner, Michael C. Stevens, Michael M. Hawkins
JAMA-JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION
(2010)
Article
Oncology
Robert I. Shortman, Stephen P. Lowis, Anthony Penn, Renee J. McCarter, Linda P. Hunt, Caroline C. Brown, Michael C. G. Stevens, Andrew L. Curran, Peta M. Sharples
PEDIATRIC BLOOD & CANCER
(2014)
Article
Oncology
Rachel M. Dommett, Hannah Pring, Jamie Cargill, Paul Beynon, Alison Cameron, Rachel Cox, Aoife Nechowska, Alison Wint, Michael C. G. Stevens
Article
Oncology
Ronald D. Barr, Michael C. G. Stevens
PEDIATRIC BLOOD & CANCER
(2020)
Review
Oncology
Ava Lorenc, Julian Hamilton-Shield, Rachel Perry, Michael Stevens
JOURNAL OF CANCER SURVIVORSHIP
(2020)
Article
Oncology
Louise Henry, Susie Aldiss, Faith Gibson, Gemma Pugh, Michael Stevens
Summary: Nutritional assessment and treatment for children and teenagers/young adults with cancer face barriers such as resource limitations, lack of consistent screening tools, and inadequate training for staff. There is a need to harmonise screening and assessment of nutritional status in CTYA with cancer to improve outcomes.
PEDIATRIC BLOOD & CANCER
(2022)