4.6 Article

How does travel satisfaction sum up? An exploratory analysis in decomposing the door-to-door experience for multimodal trips

Journal

TRANSPORTATION
Volume 46, Issue 5, Pages 1615-1642

Publisher

SPRINGER
DOI: 10.1007/s11116-018-9860-0

Keywords

Customer satisfaction; Public transport; Trip legs; Multimodal trips

Funding

  1. Stockholm County's (SLL) Research Development Funding

Ask authors/readers for more resources

Understanding how satisfaction with individual trip legs aggregates to the overall travel experience for different types of trips will enable the identification of the trip legs that are most impactful. For this purpose we analyze data on retrospective evaluations of entire multi-modal trip experiences and satisfaction with individual trip legs. We formulate and describe alternative aggregation rules and underpin them in theory and previous empirical findings. The results of a series of regression models show that for a large number of multi-modal trip configurations normative rules can better reproduce overall travel satisfaction than heuristic rules. This indicates that all trip legs need to be considered when evaluating the overall travel experience, especially for trips legs involving waiting and/or transferring time. In particular, weighting satisfaction with individual trip legs with perceived trip leg durations yielded the best predictor of overall travel satisfaction. No evidence for a disproportional effect of the last or most exceptional part of the trip was found. However, a larger dataset would be needed in order to replicate this work and potentially generalize the results. This research contributes to the literature on combining multi-episodic experiences and provides novel empirical evidence in the transport domain.

Authors

I am an author on this paper
Click your name to claim this paper and add it to your profile.

Reviews

Primary Rating

4.6
Not enough ratings

Secondary Ratings

Novelty
-
Significance
-
Scientific rigor
-
Rate this paper

Recommended

Article Transportation

The trade-off behaviours between virtual and physical activities during the first wave of the COVID-19 pandemic period

Elisa Bin, Claudia Andruetto, Yusak Susilo, Anna Pernestal

Summary: The study investigates how individuals changed their activity-travel patterns and internet usage during the first wave of the COVID-19 pandemic, and which of these changes may be maintained in the long term.

EUROPEAN TRANSPORT RESEARCH REVIEW (2021)

Article Construction & Building Technology

When and why do people choose automated buses over conventional buses? Results of a context-dependent stated choice experiment

Jia Guo, Yusak Susilo, Constantinos Antoniou, Anna Pernestal

Summary: The study found that, overall, there is not much difference in passengers' choice behavior between automated buses and conventional buses, but individuals are more elastic towards changes in automated bus service levels. Additionally, poor weather conditions may lower the probability of choosing an automated bus over a conventional bus. Passengers traveling for work purposes, covering long distances, or traveling with companions are more likely to choose conventional buses over automated buses.

SUSTAINABLE CITIES AND SOCIETY (2021)

Article Economics

The dynamic and long-term changes of automated bus service adoption

Xiaoyun Zhao, Yusak O. Susilo, Anna Pernestal

Summary: Integrating automated buses into public transport can provide more environment-friendly and cost-efficient mobility solutions. User acceptance of the service depends on both innovative technologies and individual behavior changes. To promote continued use, service frequency and comfort need to be enhanced.

TRANSPORTATION RESEARCH PART A-POLICY AND PRACTICE (2022)

Article Green & Sustainable Science & Technology

Examining the effect of integrated ticketing on mode choice for interregional commuting: Studies among car commuters

I. B. Alhassan, B. Matthews, J. P. Toner, Y. O. Susilo

Summary: Increasing sustainable travel patterns requires research on travel mode choice. Improving public transport service quality can lead to a shift from cars to public transport. This study aimed to examine the correlation between commuting mode choice and multi-regional integrated ticketing. The results showed that integrated ticketing has a positive effect on promoting public transport use, particularly among male car commuters.

INTERNATIONAL JOURNAL OF SUSTAINABLE TRANSPORTATION (2023)

Article Telecommunications

Towards a better understanding of the health impacts of one's movement in space and time

Robin C. O. Palmberg, Yusak O. Susilo, Gyozo Gidofalvi, Fatemeh Naqavi, Mikael Nybacka

Summary: This study created a passive data collector to understand the interactions between physical built environment conditions and one's well-being. Results showed that the increase in movement speed is not linearly correlated with heart rate, and that heart rates are highest in the early morning and early evening, potentially correlating to commute activities.

JOURNAL OF LOCATION BASED SERVICES (2022)

Article Environmental Sciences

Impacts of changes in environmental exposures and health behaviours due to the COVID-19 pandemic on cardiovascular and mental health: A comparison of Barcelona, Vienna, and Stockholm

Sarah Koch, Sasha Khomenko, Marta Cirach, Monica Ubalde-Lopez, Sacha Baclet, Carolyn Daher, Laura Hidalgo, Mare Lohmus, Debora Rizzuto, Romain Rumpler, Yusak Susilo, Siddharth Venkataraman, Sandra Wegener, Gregory A. Wellenius, James Woodcock, Mark Nieuwenhuijsen

Summary: Responses to COVID-19 altered environmental exposures and health behaviors. The study quantified changes in nitrogen dioxide (NO2), noise, physical activity, and greenspace visits and estimated the impacts on diagnoses of myocardial infarction (MI), stroke, depression, and anxiety. The results showed that reductions in physical activity had the greatest impact, and to reduce cardiovascular and mental health impacts, decreases in NO2 and noise should be sustained without reducing physical activity.

ENVIRONMENTAL POLLUTION (2022)

Article Green & Sustainable Science & Technology

The Impacts of a COVID-19 Related Lockdown (and Reopening Phases) on Time Use and Mobility for Activities in Austria-Results from a Multi-Wave Combined Survey

Lukas Hartwig, Reinhard Hoessinger, Yusak Octavius Susilo, Astrid Guhnemann

Summary: When activity locations were shut down in Austria's first COVID-19 lockdown, people reduced their trips and there were significant decreases in trip rates, distances, and public transport use. The former travel time was used for additional leisure, sleep, domestic tasks, and eating during the lockdown, but only the latter two activities retained their increases in the subsequent opening phase. The lockdown resulted in the convergence of time use among socio-demographic groups with previously different patterns, but the differences reappeared in the opening phase.

SUSTAINABILITY (2022)

Article Urban Studies

Word of mouth and behavioural intentions of the automated bus service

Jia Guo, Yusak Susilo, Constantinos Antoniou, Anna Pernestal

Summary: This study investigates public acceptance and usage of automated buses through a panel survey conducted in Stockholm. The results indicate that users' needs and travel demands have a strong influence on their intentions to use such a transportation mode and recommend the service to others. However, there is a gap between intention and actual behavior.

CITIES (2022)

Article Business

Public transport users? willingness-to-pay for a multi-county and multi-operator integrated ticket: Valuation and policy implications

I. B. Alhassan, B. Matthews, J. P. Toner, Y. O. Susilo

Summary: This study aims to assess public transportation users' willingness to pay (WTP) for multi-county and multi-operator integrated ticketing. The findings indicate that users are generally willing to pay a certain amount for regional ticketing integration. Non-commuting users have a higher WTP compared to commuters, and men show more variability in their WTP compared to women.

RESEARCH IN TRANSPORTATION BUSINESS AND MANAGEMENT (2022)

Article Engineering, Civil

Identifying key elements for user satisfaction of bike-sharing systems: a combination of direct and indirect evaluations

Raky Julio, Andres Monzon, Yusak O. Susilo

Summary: Bike-sharing systems are gaining popularity worldwide as a strategy to mitigate the problems caused by motorized transportation. This study proposes a novel combination of two methodologies for satisfaction assessment in order to identify the most influential system attributes on user satisfaction. The results suggest that station occupancy, bicycle availability, and totem functioning are key attributes to enhance satisfaction.

TRANSPORTATION (2022)

Article Economics

Transition from physical to online shopping alternatives due to the COVID-19 pandemic- A case study of Italy and Sweden

Claudia Andruetto, Elisa Bin, Yusak Susilo, Anna Pernestal

Summary: Using 530 responses from an online questionnaire, this study explores the shift from physical to online shopping during the first wave of the COVID-19 pandemic at the individual level. Focusing on Sweden and Italy, two European countries with contrasting prevention measures, the analysis reveals the impact of the pandemic on online shopping transition, identifies the individuals who underwent the most significant shopping behavior changes and how, and examines different shopping strategies adopted by respondents. Multivariate statistical analyses are employed to study the dataset, considering the divergent prevention measures and socio-economic backgrounds of the two countries, confirming and highlighting the differences. The study also emphasizes the influence of socio-demographic factors and household structures on changing shopping behavior, and proposes policy recommendations to enhance citizen resilience and leverage behavioral changes.

TRANSPORTATION RESEARCH PART A-POLICY AND PRACTICE (2023)

Article Green & Sustainable Science & Technology

The reciprocal effects of physical activities and ride-sourcing on health

Ahmad Wicaksono, Dimas B. E. Dharmowijoyo, Liza E. Tanjung, Yusak O. Susilo

Summary: This study examines the reciprocal effects of physical activities with different intensities and their effects on various health indicators. The results confirm that the reciprocal effects of physical activities are relevant to unravel the deactivation of other physical activities due to the commitments to take a specific physical activity. Moreover, ride-sourcing significantly provides greater opportunities to perform physical activities than online activities and reduces the negative health effects of vigorous physical activities at work.

INTERNATIONAL JOURNAL OF SUSTAINABLE TRANSPORTATION (2023)

Editorial Material Economics

The integration of passenger and freight transport: Trends, gaps and future research challenges

Constantinos Antoniou, Silvio Nocera, Yusak Susilo

TRANSPORTATION RESEARCH PART A-POLICY AND PRACTICE (2023)

Article Engineering, Civil

Determinants of Usage and Satisfaction with Demand Responsive Transport Systems in Rural Areas

Roxani Gkavra, Yusak Octavius Susilo, Roman Klementschitz

Summary: Mobility in rural areas is crucial, and demand responsive transport systems can provide flexible public transportation. The study identifies various factors influencing the usage of DRT systems in rural areas, showing that there is no consistent determinant for using such systems.

TRANSPORTATION RESEARCH RECORD (2023)

Article Transportation

Seamless public transport ticket inspection: Exploring users? reaction to next-generation ticket inspection

Ilyas Alhassan, Bryan Matthews, Jeremy Toner, Yusak Susilo

Summary: This study explores users' preferences for ticket inspection options in public transport and identifies factors that influence their acceptance of seamless ticket inspection. The findings suggest that gender and age play important roles in determining users' likelihood of accepting seamless ticket inspection.

JOURNAL OF PUBLIC TRANSPORTATION (2022)

No Data Available