When Waiting to See a Doctor Is Less Irritating: Understanding Patient Preferences and Choice Behavior in Appointment Scheduling

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Title
When Waiting to See a Doctor Is Less Irritating: Understanding Patient Preferences and Choice Behavior in Appointment Scheduling
Authors
Keywords
-
Journal
MANAGEMENT SCIENCE
Volume 64, Issue 5, Pages 1975-1996
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Online
2017-04-06
DOI
10.1287/mnsc.2016.2704

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