Customer's reaction to cross-channel integration in omnichannel retailing: The mediating roles of retailer uncertainty, identity attractiveness, and switching costs

Title
Customer's reaction to cross-channel integration in omnichannel retailing: The mediating roles of retailer uncertainty, identity attractiveness, and switching costs
Authors
Keywords
-
Journal
DECISION SUPPORT SYSTEMS
Volume 109, Issue -, Pages 50-60
Publisher
Elsevier BV
Online
2017-12-27
DOI
10.1016/j.dss.2017.12.010

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