Achieving customer satisfaction through product–service systems

Published 2015 View Full Article

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Title
Achieving customer satisfaction through product–service systems
Authors
Keywords
Product–service system, Customer satisfaction, Balanced scorecard, DEMATEL, ANP
Journal
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
Volume 247, Issue 1, Pages 179-190
Publisher
Elsevier BV
Online
2015-05-27
DOI
10.1016/j.ejor.2015.05.018

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