Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter

Influentials, Imitables, or Susceptibles? Virality and Word-of-Mouth Conversations in Online Social Networks

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Effects of Companies' Responses to Consumer Criticism in Social Media

(2013) Lan Xia   INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE

Optimal Product-Sampling Strategies in Social Networks: How Many and Whom to Target?

(2013) Christian Schlereth et al.   INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE

Emotions and Information Diffusion in Social Media—Sentiment of Microblogs and Sharing Behavior

(2013) Stefan Stieglitz et al.   JOURNAL OF MANAGEMENT INFORMATION SYSTEMS

Cost-Sensitive Learning via Priority Sampling to Improve the Return on Marketing and CRM Investment

(2012) Geng Cui et al.   JOURNAL OF MANAGEMENT INFORMATION SYSTEMS

An Interdisciplinary Perspective on IT Services Management and Service Science

(2010) Indranil R. Bardhan et al.   JOURNAL OF MANAGEMENT INFORMATION SYSTEMS