Article
Green & Sustainable Science & Technology
Yen-Liang Chen, Chia-Ling Chang, An-Qiao Sung
Summary: Product reviews co-written by multiple Internet reviewers are crucial for consumers' purchase decisions and companies' business strategies. Understanding the impact of reviews on purchase intention is essential, and models based on helpfulness, credibility, information quality, and professionalism can effectively predict this impact.
Review
Business
Juan Kong, Chen Lou
Summary: This study examined the perceived helpfulness of online product reviews in influencing consumer decisions in e-commerce. The results showed that review length, timeliness, title sentiment, and emotional expressions were significant predictors of review helpfulness in both Chinese and American consumers. Additionally, cultural differences, such as high versus low-context culture and uncertainty avoidance, moderated the relationships between review features and helpfulness.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2023)
Review
Psychology, Multidisciplinary
Chengcheng Xu, Xiabing Zheng, Feng Yang
Summary: This study extends the understanding of the underlying mechanism of how negative emotions, specifically anger and anxiety, embedded in online reviews impact consumers' perceptions of review helpfulness, and how product price moderates this relationship. The findings suggest that anger and anxiety positively impact review helpfulness and that product price moderates their effects.
COMPUTERS IN HUMAN BEHAVIOR
(2023)
Review
Business
Anh Dang, Bridget Satinover Nichols
Summary: This article investigates the effects of user-provided review photos on online review helpfulness and finds that photo-enhanced reviews with a size referent object can improve review helpfulness, especially when consumers have limited experience with the product and the size referent is familiar. The study also reveals that consumers pay more attention to the photo when a size referent is included.
JOURNAL OF CONSUMER BEHAVIOUR
(2023)
Article
Economics
Ying Gao, Xiangpei Hu, Qingkai Ji
Summary: This paper examines the optimal signaling strategies for a high-type firm when introducing product-irrelevant experience services, and finds that the strategies depend on the quality difference and consumers' prior belief. The findings suggest that the firm can maximize profit when the quality difference is small, but may suffer from profit loss when the difference is big and prior belief is low.
MANAGERIAL AND DECISION ECONOMICS
(2022)
Review
Business
Aakash Shah, Ali Gohary, David Lie
Summary: This research investigates how review subjectivity mediates the relationship between review sentiment and review helpfulness in individualistic and collectivistic cultures. The study finds that review subjectivity only plays a moderating role in individualistic cultures, such as the U.S., but not in collectivistic cultures like India. Furthermore, the moderated mediation effect is evident only when comparing positive and negative sentiments.
JOURNAL OF CONSUMER BEHAVIOUR
(2023)
Article
Management
Zhuoqiong Chen, Christopher Stanton, Catherine Thomas
Summary: Trialing an experience good informs consumers’ beliefs about their value for similar products and creates a well-informed group of potential future consumers for rival firms. In new product categories that build on major innovations, firms can set a low initial price to attract inexperienced consumers, while still profiting from switchers and repeat buyers through price discrimination based on purchasing history. Competing products and services arising from new innovations can make overall profits even when selling products that consumers perceive to be indistinguishable prior to initial trial.
MANAGEMENT SCIENCE
(2023)
Review
Hospitality, Leisure, Sport & Tourism
Raffaele Filieri, Claudio Vitari, Elisabetta Raguseo
Summary: Contradictory findings exist in the literature regarding the impact of extremely negative ratings (ENRR), indicating that not all ENRR are perceived as helpful by consumers. This study suggests that ENRR are viewed as more helpful when a hotel has received a certificate of excellence and has higher average ratings. Managers of higher category hotels are advised to pay more attention to extremely negative reviews, especially those with excellence certificates and high ratings.
JOURNAL OF TRAVEL RESEARCH
(2021)
Review
Business
Rachita Kashyap, Ankit Kesharwani, Abhilash Ponnam
Summary: Existing measures of Review Helpfulness fail to capture the impact of content quality on the helpfulness of a review. This study introduces and validates a formative measurement instrument based on key review characteristics, using mixed methods including focus groups and pre-tests.
ELECTRONIC COMMERCE RESEARCH
(2023)
Article
Psychology, Multidisciplinary
Junbin Wang, Xiaojun Fan, Xiangdong Shen, Yurong Gao
Summary: The study demonstrates that information inconsistency influences consumers' purchase intentions, particularly affecting search products significantly, while having little effect on experience products.
FRONTIERS IN PSYCHOLOGY
(2021)
Article
Computer Science, Interdisciplinary Applications
DaPeng Xu, Qiang Ye, Hong Hong, Fangfang Sun
Summary: With the increasing importance of e-commerce, user-generated content, especially electronic word-of-mouth represented by online reviews, has exploded. This study conducted multiple empirical analyses on online movie reviews from the most popular review platform in China, revealing the comprehensive relationship among review characteristics, review helpfulness, and receiver attention.
INDUSTRIAL MANAGEMENT & DATA SYSTEMS
(2022)
Article
Computer Science, Artificial Intelligence
Yuh-Jen Chen, Yuh-Min Chen
Summary: In today's competitive business environment, understanding consumer demand is crucial for the success of product design and development. With the growth of the internet and virtual communities, consumers are leaving comments on online social media platforms, providing valuable insights for enterprises to understand consumers' preferences and demands more objectively.
INTERNATIONAL JOURNAL OF INFORMATION TECHNOLOGY & DECISION MAKING
(2023)
Article
Engineering, Industrial
Fabio Gama, David Sjodin, Vinit Parida, Johan Frishammar, Joakim Wincent
Summary: This study proposes a contingency framework for harnessing fuzziness in the front end of innovation based on a multiple case study of seven manufacturing firms. The findings suggest that the alignment between the level of fuzziness in an idea and the set of capabilities to develop the idea is crucial for efficient and effective idea development.
Review
Computer Science, Information Systems
Srikanth Parameswaran, Pubali Mukherjee, Rohit Valecha
Summary: Employer review sites have gained popularity in recent years, with a large percentage of job seekers relying on them for information before applying for jobs. This study focuses on the factors influencing the helpfulness of employee reviews, specifically the length of the review text and the anonymity of the reviewers. Using a Tobit regression model on a Glassdoor dataset, the results show that longer reviews in multiple dimensions and anonymity positively impact review helpfulness. Furthermore, anonymity also moderates the effect of review length in the cons section. Post-hoc analysis reveals that non-anonymous reviewers discuss firm reputation in the pros section, whereas anonymous reviewers do not. In the cons section, non-anonymous reviewers discuss politics, unfair and unethical treatment, and employer prospects, while anonymous reviewers focus on leadership incompetency. This research has implications for the design of online review sites and the development of guidelines and policies for employees writing reviews.
INFORMATION SYSTEMS FRONTIERS
(2023)
Article
Computer Science, Interdisciplinary Applications
Liang'an Huo, Wei Yuan
Summary: This study investigates the interaction between individual and enterprise behaviors in the propagation of product-attributes information and word-of-mouth communication. It examines the thresholds and diminishing marginal utility of such behaviors, and finds that individual behavior promotes both information propagation and word-of-mouth communication, while enterprise behavior has a mixed effect on positive and negative word-of-mouth.
INTERNATIONAL JOURNAL OF MODERN PHYSICS C
(2023)
Article
Computer Science, Information Systems
Jennifer E. Gerow, Varun Grover, Jason Thatcher
INFORMATION & MANAGEMENT
(2016)
Article
Computer Science, Information Systems
Darshana Sedera, Sachithra Lokuge, Varun Grover, Suprateek Sarker, Saonee Sarker
INFORMATION & MANAGEMENT
(2016)
Article
Computer Science, Information Systems
Michelle Carter, Stefan Tams, Varun Grover
INFORMATION & MANAGEMENT
(2017)
Article
Computer Science, Information Systems
Jennifer E. Gerow, Varun Grover, Jason Bennett Thatcher
INFORMATION SYSTEMS MANAGEMENT
(2017)
Article
Computer Science, Information Systems
Kalle Lyytinen, Varun Grover
JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS
(2017)
Editorial Material
Computer Science, Information Systems
Roger H. L. Chiang, Varun Grover, Ting-Peng Liang, Dongsong Zhang
JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
(2018)
Article
Computer Science, Information Systems
Varun Grover, Roger H. L. Chiang, Ting-Peng Liang, Dongsong Zhang
JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
(2018)
Article
Computer Science, Information Systems
Sachithra Lokuge, Darshana Sedera, Varun Grover, Dongming Xu
INFORMATION & MANAGEMENT
(2019)
Article
Business
Colleen P. Kirk, Joann Peck, Scott D. Swain
JOURNAL OF CONSUMER RESEARCH
(2018)
Article
Information Science & Library Science
Varun Grover, Rajiv Kohli, Pradipkumar Ramanlal
MIS QUARTERLY EXECUTIVE
(2018)
Article
Computer Science, Information Systems
Lianlian Jiang, Dan Jiang, Varun Grover
COMMUNICATIONS OF THE ASSOCIATION FOR INFORMATION SYSTEMS
(2017)
Article
Computer Science, Information Systems
Varun Grover, Jackie London, Kevin Craig
COMMUNICATIONS OF THE ASSOCIATION FOR INFORMATION SYSTEMS
(2016)
Article
Computer Science, Information Systems
Nikhil Ramkrishna Bandodkar, Varun Grover
COMMUNICATIONS OF THE ASSOCIATION FOR INFORMATION SYSTEMS
(2016)
Article
Business
Jay P. Carlson, Danny Weathers, Scott D. Swain
JOURNAL OF MARKETING THEORY AND PRACTICE
(2016)
Article
Neurosciences
Stefan Tams, Jason Thatcher, Varun Grover, Richard Pak
ANXIETY STRESS AND COPING
(2015)